Refund and Return Policy
At Bliss Wears, we strive to ensure our customers are satisfied with their purchases. If you are not completely happy with your order, our refund and return policy outlines the steps you can take to return items and request a refund.
1. Return Eligibility
You may return items purchased from Bliss Wears within 7 days of receiving your order, provided that:
- The items are in their original packaging.
- The items are unworn, unwashed, and unused.
- All tags are attached and intact.
Please note: Due to hygiene reasons, undergarments cannot be returned unless they are defective or damaged upon arrival.
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Email us at blisswears7@gmail.com or call us at +923186112796. Include your order number and the reason for the return.
- Return Authorization: Once your request is reviewed, we will provide you with a return authorization and detailed instructions on how to return the item.
- Prepare the Return: Pack the item securely in its original packaging, including any accessories, tags, and invoices.
3. Return Shipping
- You are responsible for the return shipping costs unless the item is defective or an error was made on our part.
- We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item.
4. Refund Process
- Once we receive your returned item, we will inspect it to ensure it meets our return criteria.
- Refunds will be processed within 7 days of receiving the returned item.
- The refund will be issued to the original payment method or as store credit, depending on your preference.
- You will receive a confirmation email once your refund has been processed.
5. Non-Returnable Items
The following items cannot be returned:
- Items that have been worn or washed.
- Items without original tags or packaging.
- Any item not in its original condition or damaged due to misuse.
6. Exchanges
If you wish to exchange an item for a different size or color, please return the original item and place a new order for the desired product.
7. Customer Support
If you have any questions or concerns regarding our Refund and Return Policy, please do not hesitate to contact us at blisswears7@gmail.com or +923186112796. We are here to assist you!
